Shipping, payment and inspection
The commercial mechanics of a manufacturing order, stated before you commit rather than after.
Payment stages
Orders run on staged payment: a deposit to open production and the balance against QC documentation before dispatch. Exact split and instrument (T/T, L/C for larger programmes) are agreed in the order confirmation, not assumed.
Inspection before dispatch
Every order is photographed and filmed under standard lighting at QC. You review and approve before goods leave the floor. Third-party inspection can be arranged at your cost.
Shipping & incoterms
We quote EXW by default and can arrange freight on request. FOB, CIF and DDP are available — say which you work with and we quote to it. Consignments are insured in transit.
Documentation
Commercial invoice, packing list, stone certificates with report numbers, and any compliance paperwork your customs broker requires. Tell us the requirements early and we prepare them with the shipment.
What we do not do
We do not run consumer drop-shipping, we do not sell retail under our own name, and we do not quote a price before we understand the specification — a number given without a spec is a number that changes later. If any of that is what you need, we are the wrong partner and will say so in the first reply.
Questions about terms?
Ask before you send a brief — we would rather resolve it up front.
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